Policies
Welcome to the Milk & Honey Naturals shop! Milk & Honey Naturals is a family owned business. We produce quality handmade, luxuriously-creamy, detergent free soaps and a full range of solid body care products that will leave your skin feeling soft and naturally moisturized. Each and every product is made the old fashioned way - by hand and in small batches. Each creation is carefully designed with only the finest ingredients to help promote health and well-being.
Payment
Milk & Honey Naturals accepts payments of Visa, MasterCard, Discover, American Express and PayPal.
Privacy Policy
We, at Milk & Honey Naturals, take your privacy very seriously. We always take all measures to protect your personal information.
Any personal information received will only be used to fill your order. We will never sell or redistribute your information to anyone.
Shipping
Each and every day items are freshly produced, cured and packaged with care.
{{{ Current Order Lead Times: 2-5 Business Days }}}
{{{ Current Order Lead Times: 2-5 Business Days }}}
WEEKENDS & HOLIDAYS
We do not ship on weekends, holidays or scheduled off days. You’ll find a posted schedule of specialty days off, posted right here, if there are any.
ORDER QUEUES
Orders during normal weeks are shipped on Tuesday/Wednesday and Friday/Saturday. Order queues are pulled on Monday mornings and Thursday mornings for shipping on the upcoming scheduled shipping days.
Orders received between late Thursday mornings and first thing Monday mornings, ship out with packages on Tuesday/Wednesday. Orders received between late Monday morning and first thing Thursday mornings, ship out with packages on Friday/Saturday.
INCLEMENT WEATHER SHIPPING
Please make arrangements for your products not to be left outside when they arrive. Some products, when over exposed to high heat or freezing temperatures, can be damaged.
SIGNATURE CONFIRMATION
By request, we can add a signature confirmation to your package so that if no one is available, your package will be kept safe at the post office until you can retrieve it. Please contact us as soon as possible if you wish to make arrangements to add a signature confirmation. - Signature confirmations are $2.10 -
INSURANCE
You may add insurance to your package to ensure safe delivery. If you wish to add insurance, please contact us as soon as possible to make arrangements. USPS Insurance Rates are based on the total amount of your order, shipping method and on the destination. Please feel free to contact us any time for exact insurance estimates.
I recommend purchasing insurance for any larger purchases [$20+]. In any case, if you have not purchased insurance, I am not responsible for your items once they have been shipped.
INTERNATIONAL ORDERS
You are responsible for any and all custom charges and taxes you may incur upon arrival to your country.
We do not ship on weekends, holidays or scheduled off days. You’ll find a posted schedule of specialty days off, posted right here, if there are any.
ORDER QUEUES
Orders during normal weeks are shipped on Tuesday/Wednesday and Friday/Saturday. Order queues are pulled on Monday mornings and Thursday mornings for shipping on the upcoming scheduled shipping days.
Orders received between late Thursday mornings and first thing Monday mornings, ship out with packages on Tuesday/Wednesday. Orders received between late Monday morning and first thing Thursday mornings, ship out with packages on Friday/Saturday.
INCLEMENT WEATHER SHIPPING
Please make arrangements for your products not to be left outside when they arrive. Some products, when over exposed to high heat or freezing temperatures, can be damaged.
SIGNATURE CONFIRMATION
By request, we can add a signature confirmation to your package so that if no one is available, your package will be kept safe at the post office until you can retrieve it. Please contact us as soon as possible if you wish to make arrangements to add a signature confirmation. - Signature confirmations are $2.10 -
INSURANCE
You may add insurance to your package to ensure safe delivery. If you wish to add insurance, please contact us as soon as possible to make arrangements. USPS Insurance Rates are based on the total amount of your order, shipping method and on the destination. Please feel free to contact us any time for exact insurance estimates.
I recommend purchasing insurance for any larger purchases [$20+]. In any case, if you have not purchased insurance, I am not responsible for your items once they have been shipped.
INTERNATIONAL ORDERS
You are responsible for any and all custom charges and taxes you may incur upon arrival to your country.
Refunds, Exchanges and Returns
Our number one goal is customer satisfaction. We devote ample time during the work week specifically for top notch customer service. When our customers are happy, we are happy. If there are ever any issues with your order, please feel free to contact us any time so we can discuss options with you.
Due to the nature of Milk & Honey Naturals products, we do not accept exchanges or returns. Please contact me if you are unsatisfied for any reason and we will attempt to work with you to come to a resolution.
Due to the nature of Milk & Honey Naturals products, we do not accept exchanges or returns. Please contact me if you are unsatisfied for any reason and we will attempt to work with you to come to a resolution.
Additional Policies
IF YOU ARE PREGNANT OR NURSING
If you are pregnant or nursing, ask your physician for a current list of essential oils, herbs and botanicals that you should avoid using. Our current list includes Cinnamon, Clary Sage, Ginger, Jasmine, Juniper, Lemongrass, Myrrh, Nutmeg, Peppermint, Pine, Rose, Rosemary and Sage. Please check with your physician.
ALLERGIES - SKIN SENSITIVITIES - HOLISTIC HEALTH
Our products are not meant to cure any types of ailments. You should never self-diagnose. If you require medical attention, please call your health care provider.
We use the highest quality products on the market, but everyone’s skin is different. Make sure you check ingredients carefully to avoid purchasing products you may have a reaction to. We are not responsible for any reactions you may have. If you have any questions about specific ingredients, please contact us.
TESTING
We always suggest "Small Area Testing" products that are new to you, or have ingredients that are new to you to be sure you don't have any sensitivities, especially if you are known to have sensitive skin. Simply try the product in a small area for a few days before all over body use. As always, if you have any questions about specific ingredients, use the contact form and we'll respond shortly.
POLICY UPDATES
On occasion, the policies of this shop are subject to change and be updated. Any purchase from this shop is an automatic agreement to the above mentioned policies, as well as any future policy changes.
THANK YOU
We are so very happy and thankful that you allow our family to share our handmade creations with yours. Each and every item is created with love, thought, care and careful attention to detail. We have countless happy customers around the world. We sincerely hope you love each and every item as much as all of us do.
If you are pregnant or nursing, ask your physician for a current list of essential oils, herbs and botanicals that you should avoid using. Our current list includes Cinnamon, Clary Sage, Ginger, Jasmine, Juniper, Lemongrass, Myrrh, Nutmeg, Peppermint, Pine, Rose, Rosemary and Sage. Please check with your physician.
ALLERGIES - SKIN SENSITIVITIES - HOLISTIC HEALTH
Our products are not meant to cure any types of ailments. You should never self-diagnose. If you require medical attention, please call your health care provider.
We use the highest quality products on the market, but everyone’s skin is different. Make sure you check ingredients carefully to avoid purchasing products you may have a reaction to. We are not responsible for any reactions you may have. If you have any questions about specific ingredients, please contact us.
TESTING
We always suggest "Small Area Testing" products that are new to you, or have ingredients that are new to you to be sure you don't have any sensitivities, especially if you are known to have sensitive skin. Simply try the product in a small area for a few days before all over body use. As always, if you have any questions about specific ingredients, use the contact form and we'll respond shortly.
POLICY UPDATES
On occasion, the policies of this shop are subject to change and be updated. Any purchase from this shop is an automatic agreement to the above mentioned policies, as well as any future policy changes.
THANK YOU
We are so very happy and thankful that you allow our family to share our handmade creations with yours. Each and every item is created with love, thought, care and careful attention to detail. We have countless happy customers around the world. We sincerely hope you love each and every item as much as all of us do.
